Refund
A. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a product is faulty, unsafe, significantly different from its description, or does not do what we said it would, you are entitled to a remedy regardless of whether the product has been opened or used, and regardless of how long ago you purchased it. In these cases, we will also cover the cost of returning the item to us.
To make a claim under the Australian Consumer Law, please contact us at info@scalpandcare.com.au with your order number and a description of the issue. We will respond within 2 business days.
B. CHANGE-OF-MIND RETURNS
We want you to be happy with your purchase. If you change your mind, we offer a 7-day change-of-mind return policy under the following conditions:
● The return request must be made within 7 days of receiving your order.
● Items must be unused, unopened, and in their original packaging.
● You are responsible for the return postage cost for change-of-mind returns.
● Once we receive and inspect the returned item, we will process a refund to your original payment method within 5 business days.
Change-of-mind returns are at our discretion and are separate from, and do not affect, your rights under the Australian Consumer Law.
C. HOW TO REQUEST A RETURN
Email info@scalpandcare.com.au with your order number and reason for return. Do not send items back without contacting us first.
Our products are made in Australia and we stand behind their quality. If you have any concern about your order, please reach out — we are here to help.
Scalp&Care
Vegan · Made in Australia