Privacy
Scalp&Care — operated by WBN (Aust) Pty. Ltd. ABN 65 675 331 030
Last updated: July 2026
1. WHO WE ARE
Scalp&Care (www.scalpandcare.com.au) is operated by WBN (Aust) Pty. Ltd. (ABN 65 675 331 030), a company registered in Australia. We manufacture and sell Australian-made hair care products. Our principal place of business is Melbourne, Victoria, Australia.
Contact us: info@scalpandcare.com.au
2. WHAT INFORMATION WE COLLECT
We collect the following personal information when you visit our site, place an order, or contact us:
● Identity and contact details: name, email address, phone number, billing and shipping address.
● Payment information: processed securely by Shopify Payments. We do not store your full card number.
● Order information: products purchased, order history, and transaction records.
● Device and browsing data: IP address, browser type, pages visited, referring URL, and time of visit — collected automatically via cookies and analytics tools.
● Communications: any messages you send us via email or our contact form.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
● Process and fulfil your orders, including arranging delivery and sending order confirmations and invoices.
● Respond to your enquiries and provide customer support.
● Improve our website and understand how visitors use it (via anonymised analytics).
● Send you marketing emails where you have opted in — you can unsubscribe at any time.
● Comply with our legal obligations.
4. WHO WE SHARE YOUR INFORMATION WITH
We share your personal information only with the service providers necessary to operate our business:
● Shopify Inc — our e-commerce platform. Privacy policy: shopify.com/legal/privacy
● Payment processors — for secure payment handling (Stripe/Shopify Payments).
● Shipping and logistics providers — to fulfil and deliver your order.
● Email marketing platform — for promotional communications (only if you have opted in).
● Analytics providers — for anonymised website performance data (e.g. Google Analytics).
We do not sell your personal information to third parties.
5. OVERSEAS DISCLOSURE
Some of our service providers store or process data overseas (for example, Shopify stores data in the United States and other jurisdictions). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Act 1988 (Cth).
6. COOKIES
Our site uses cookies to remember your preferences, enable checkout, and collect anonymised analytics. You can disable cookies in your browser settings, though some site features may not function correctly without them. By using our site, you consent to our use of cookies.
7. YOUR RIGHTS
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
● Access the personal information we hold about you.
● Ask us to correct information that is inaccurate, incomplete or out of date.
● Request deletion of your personal information (subject to our legal obligations to retain certain records).
To exercise any of these rights, contact us at info@scalpandcare.com.au.
8. DATA RETENTION
We retain order and transaction records for the period required under Australian tax and business law (generally 7 years). You may request deletion of other personal data at any time.
9. SECURITY
Our checkout is hosted by Shopify and is PCI-DSS Level 1 compliant. We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
10. NOTIFIABLE DATA BREACHES
If a data breach occurs that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
11. COMPLAINTS
If you have a complaint about how we handle your personal information, please contact us first at info@scalpandcare.com.au. If you are not satisfied with our response, you may contact the OAIC at www.oaic.gov.au or call 1300 363 992.
12. CHANGES TO THIS POLICY
We may update this policy from time to time. The current version will always be available at scalpandcare.com.au/pages/privacy-policy.
Scalp&Care
Vegan · Made in Australia